100% refund with 24 hour notice or more before service. No refund applies on cancellation with less than 24 hours, for unused service and/or if you lose service for not being at the time indicated in this service. The only exception is in case of illness if you present a medical certificate for the person affected.
In case of weather conditions like rain, thunderstorm, etc. Cancellation does not apply. However, it could be rescheduled for a different time or date.