1. You may cancel your reservation and receive a 100% refund if you do so at least 48 hours before the tour date.
2. Date changes can be made before the tour date and are valid for up to 12 months from the original date.
3. Your reservation is transferable to another person, as long as you provide the new name in advance. (We want you to enjoy your experience, which is why we offer flexibility to change or transfer your booking.)
Reservations with discounts or special promotions
1. Date changes can be made before the tour date and are valid for up to 12 months from the original date (subject to availability).
2. There are no refunds for purchases made under promotions or discounts, as these special rates have preferential conditions.
Important information
Once you complete your reservation on this website, you will receive a confirmation email from [no******@*********er.com](mailto:no******@*********er.com” data-original-string=”Eg3WsgFKou7DC2xRgcpd7g==620UWQO5MHtk6VU1cmpsBGcmI7XI18rBYq2SVEljxoqMhQyVAUQb2JVmHfhJxaZA5OciFq6QYUz8kmvDCnre+gMyQ==” title=”This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.) with all your tour details.
If you do not see it in your main inbox, please check your SPAM or junk folder.
Please carefully verify the date and time of your activity, as well as the meeting point indicated on your ticket.
If you do not show up at the specified place and time, your reservation will be considered a no show, and changes or refunds will not be possible.
Remember that in Mexico, dates are displayed in the DD/MM/YY (day/month/year) format.
The rainy season in Puerto Vallarta runs from June to October, usually occurring during the late afternoon and evening, outside of our operating hours.
Our tours may operate under cloudy skies, light rain, or moderate wind, as long as conditions remain within our strict safety standards.
In the event of a thunderstorm or adverse weather conditions, guests will be offered the option to reschedule or receive a full refund.
Policy for cruise passengers
If your cruise is unable to arrive at port due to weather conditions, mechanical failures, or other unforeseen circumstances, we will refund 100% of the amount paid.